Category: Communication

Communication, Employee Training & Development, Leadership & Communication

Engaged Employees are Self-Governed

Tom Stanfield

As business struggles to build a productive work force in the 21st century, and at the same time engage four generations with differing approaches to work in the same work force, we must not loose sight of the basic foundations of building a great team. In the current employment market, good employees can easily find… Continue reading Engaged Employees are Self-Governed

Communication, Employee Training & Development, Keeping Your Focus

What is Quality?

Tom Stanfield

When you hear someone mention quality, what comes to mind? The dictionary says: Quality (qual-i-ty) noun; The standard of something as measured against other things of a similar kind; the degree of excellence of something. When you go to a restaurant do you have an expectation of the quality of service and food you are about… Continue reading What is Quality?

Communication, Employee Training & Development, Life Principles

Effective Conversation

Tom Stanfield

I read this phrase the other day while I was reading an author’s thoughts on normal one-on-one conversation. The question is do we actually listen to others while discussing a topic on which we have a strong opinion? Do we actually communicate with each other; sharing and understanding each other’s ideas and concepts? We have… Continue reading Effective Conversation

Communication, Employee Training & Development, Life Principles, Recruiting, Hiring, On-Boarding, Internships

Lack of Available People Forces “Customer of Choice”

Tom Stanfield

We are starting to see signs of something I have not witnessed in my working career. Do to the short-fall of people with employable talents, companies are starting to have problems keeping up their production schedules and therefore have to decide which customers get left behind. I have been promoting the concept of being and… Continue reading Lack of Available People Forces “Customer of Choice”

Communication, Employee Training & Development, Leadership & Communication, Life Principles

Communication Styles – Tellers, Teachers and Mentors

Tom Stanfield

Communication is interesting. I have come to realize that there are multiple ways of passing information. Choosing the right style has a lot to do with the purpose. If the communicator chooses the wrong style the communication may fail. The first style I call “Tellers”. Think of a speaker addressing an audience. It is one-way… Continue reading Communication Styles – Tellers, Teachers and Mentors