I heard a story that caught my attention. A husband and wife planned a vacation to Paris. They bought plane tickets and made hotel reservations. Just before they left, a business issue came up and he could not go. He told his wife to take her sister and have fun. While she was shopping in… Continue reading No Price is Too High
Category: Communication
The Sinner’s Prayer
You can search the Bible from Genesis through Revelation and never find the idea of a Sinner’s Prayer. Think about the disciples when they were called. Jesus simply said, “Follow Me.” They did not stop and pray. They just followed Him. Where did this idea of a sinner’s prayer come from? As far as I… Continue reading The Sinner’s Prayer
5 Levels of Listening
Really communicating your thoughts with someone is challenging. You must learn to listen first. Most people confuse listening with hearing. Listening takes concentration. It takes knowing what the person is actually trying to communicate to you. Hearing understands what they are saying through your perception or your filter. Listening understands what they are saying through… Continue reading 5 Levels of Listening
The Meaning of Love in Relationships
I have struggled for years with the random ways we use the word “love” in our culture. It is used so broadly the meaning of it has become meaningless. We say we love everything from ice cream, to sunsets, to our mate and to our God. I just struggle with such a variety of meanings… Continue reading The Meaning of Love in Relationships
Engaged Employees are Self-Governed
As business struggles to build a productive work force in the 21st century, and at the same time engage four generations with differing approaches to work in the same work force, we must not loose sight of the basic foundations of building a great team. In the current employment market, good employees can easily find… Continue reading Engaged Employees are Self-Governed
What is Quality?
When you hear someone mention quality, what comes to mind? The dictionary says: Quality (qual-i-ty) noun; The standard of something as measured against other things of a similar kind; the degree of excellence of something. When you go to a restaurant do you have an expectation of the quality of service and food you are about… Continue reading What is Quality?
Effective Conversation
I read this phrase the other day while I was reading an author’s thoughts on normal one-on-one conversation. The question is do we actually listen to others while discussing a topic on which we have a strong opinion? Do we actually communicate with each other; sharing and understanding each other’s ideas and concepts? We have… Continue reading Effective Conversation
Lack of Available People Forces “Customer of Choice”
We are starting to see signs of something I have not witnessed in my working career. Do to the short-fall of people with employable talents, companies are starting to have problems keeping up their production schedules and therefore have to decide which customers get left behind. I have been promoting the concept of being and… Continue reading Lack of Available People Forces “Customer of Choice”
Communication Styles – Tellers, Teachers and Mentors
Communication is interesting. I have come to realize that there are multiple ways of passing information. Choosing the right style has a lot to do with the purpose. If the communicator chooses the wrong style the communication may fail. The first style I call “Tellers”. Think of a speaker addressing an audience. It is one-way… Continue reading Communication Styles – Tellers, Teachers and Mentors
What Ever Happened to Customer Service?
I was recently in a fast-food restaurant ordering lunch when I witnessed the two employees at the registers complaining to each other about a fellow worker; it might have been their manager. As I stood there, the person waiting on me barely made eye contact with me. She quickly type a few things into their… Continue reading What Ever Happened to Customer Service?
Is the Cup Half Empty or Half Full?
We have probably all heard this question before. It is used in conversations about life and its experiences. I have heard people say an optimist will say it is half full, while a pessimist says it is half empty. What do you say it is? Take a minute and picture in your mind the glass… Continue reading Is the Cup Half Empty or Half Full?
