Category: Leadership & Communication

I have spent most of my career improving processes. Early on I was an Industrial Engineer assigned to do time studies at Checker Motors, the taxi cab manufacturer. My job was to find the causes of “wasted time” throughout the company and determine how to remove them. Help people work smarter, not harder. Later in… Continue reading Too Busy to Get Better

Recently I have become extremely aware of how we all see any situation through the “filter” of our own experiences. I was reviewing a performance management tool with my partner, when he asked me, “In what type of customers would this tool be effective?” After 40+ years of manufacturing management experience, and with the tool… Continue reading Communication Filters