Employee Training & Development, Leadership & Communication, Life Principles

The 21st Century Leader

Definition- A person that is respected by others for their knowledge, understanding and foresight. Also, they care enough for others in their scope of responsibility to make the effort to mentor them and help them achieve the knowledge, understanding and foresight they need to become the best they can be in their areas of responsibility.… Continue reading The 21st Century Leader

Employee Training & Development, Leadership & Communication, Life Principles

Carefronting- A better approach to managing conflict

The world of management has transitioned from the harsh dictatorial environments of the past to a less offensive approach of today. However, for the most part, we have not equipped our managers with the ability to handle confrontation in a better way; carefronting. Carefronting is confrontation with compassion. We need to cast the vision and… Continue reading Carefronting- A better approach to managing conflict

Employee Training & Development, Leadership & Communication, Life Principles

Employee Discipline; Punishment or Education

Many top executives say they struggle getting their front-line managers to have the “tough” conversations with their people. What is it that makes managers find it hard to address issues with employees? I believe it is seeing the discipline process as punishment instead of seeing it as an educational process. The current management philosophy desires… Continue reading Employee Discipline; Punishment or Education

Communication, Employee Training & Development, Leadership & Communication, Life Principles

Communication Styles – Tellers, Teachers and Mentors

Communication is interesting. I have come to realize that there are multiple ways of passing information. Choosing the right style has a lot to do with the purpose. If the communicator chooses the wrong style the communication may fail. The first style I call “Tellers”. Think of a speaker addressing an audience. It is one-way… Continue reading Communication Styles – Tellers, Teachers and Mentors